General shipping info: Depending on size/weight, products usually ship First Class/Priority from U.S. Postal Service or UPS. Orders placed before 3pm PST will ship the same day. If you prefer to use DHL or have an existing account from another service, please contact us before you order.
Shipping to Hawaii, Alaska, Puerto Rico, Virgin Islands and other U.S. Territories: Please expect significantly slower ship times to states and territories outside the continental U.S.
Shipping to Canada: Canadian shipping fees calculated automatically at checkout.
All other international orders: Please send an email with SKU number(s), quantity needed and your exact shipping address to firstname.lastname@example.org and we will create a paypal invoice with your total. Shipping costs to overseas locations is determined strictly by weight, not the quantity of items ordered.
To return an item, it must be in its original unused condition unless there is a manufacturer defect. You must return the item within 7 days of receipt of your purchase. We pay all shipping costs of a return is a result of our error and you are exchanging it for the item you ordered (i.e. received an incorrect or defective item, etc). For all other returns the customer is responsible for roundtrip shipping.
1. Please email email@example.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
4825 District Blvd. Vernon, CA 900583. Include in your package a signed note stating the reason for your return and the original receipt.
All items are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.