We are hiring!

• Preparing shipping labels and packing slips
• Scheduling shipments with carriers
• Maintaining shipping records
• Managing inventory
• Resolving shipping problems

This position coordinates the shipping of goods and ensures that orders are shipped on time

*MUST HAVE SOME TYPE OF UPS WORLDSHIP / SHIP STATION EXPERIENCE **

About the Role: As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. You'll handle inbound calls, emails, and chats, resolving customer inquiries and issues efficiently and professionally.

Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints in a timely and satisfactory manner
• Provide accurate information about products and services
• Process customer orders and transactions
• Maintain a positive and professional demeanor at all times